Refund/Return Policy:

Refunds:

All sales are final. All sales are in NZD Dollars. We apologize, but we are not able to give refunds for change of mind. Once an order linked to a sales promotion (i.e. a competition) is placed, your entries are automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for the sales promotion.

Exchanges:

We welcome all exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to Unit1. We will resend the exchanged item to you for free excluding shipping fee. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund for a change of mind. Sales promotion entries cannot be altered or rescinded.

All exchanges for change of mind must be initiated within 14 days of purchase.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to admin@unit1.co.nz.

Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

Customer is responsible for all shipping costs.

Faulty Products:

If you a product you have purchased from us is defective or faulty in some way we will provide a remedy as required by the Consumer Guarantees Act.

If you receive an item that is damaged or is incorrectly shipped by us please contact Customer Support immediately.